Terms and Conditions

Introduction | Orders | Communications | Third Parties | Legal | links | Changes to Privacy Policy | Security Policy | Refund/Return Policy | Delivery of Services

Introduction

Expedition Dive regards customer privacy as an important part of our relationship with our
customers. The following privacy policy applies to all Expedition Dive users, and conforms to

Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Jason Bettinger at
1800 463 483

Collection of Information
In order to use the Expedition Dive website, we may require information from you in order to
provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and
accounts, including Email.

Any information collected by Expedition Dive is collected via correspondence from you or your
company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information
Any details collected from Expedition Dive customers is required in order to provide you with our
products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff
development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information
(such as credit card numbers) on our website, we encrypt that information using secure socket layer
technology (SSL). When Credit Card details are collected, we simply pass them on in order to be
processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us,
both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@expeditiondive.com.au
Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may
correct, update, delete or deactivate it by emailing us at info@expeditiondive.com.au

Orders

If you purchase a product or service from us, we may request certain personally identifiable
information from you. You may be required to provide contact information (such as name, Email, and
postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an
order, we will use this information to contact you.

Communications

Expedition Dive uses personally identifiable information for essential communications, such as
Emails, accounts information, and critical service details. We may also use this information for other
purposes, including some promotional Emails. If at any time a customer wishes not to receive such
correspondence, they can request to be removed from any mailing lists by emailing us at info@expeditiondive.com.au.

You will be notified when your personal information is collected by any third party that is not our
agent/service provider, so you can make an informed choice as to whether or not to share your

information with that party.

Third Parties

Expedition Dive may at its discretion use other third parties to provide essential services on our site
or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any otherpurpose.
Expedition Dive does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when
we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,
court order, or legal process served on our Website.

Links

Links on the Expedition Dive site to external entities are not covered within this policy. The terms
and conditions set out in this privacy statement only cover the domain name of www.expeditiondive.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the
homepage, and other places we deem appropriate so that you are aware of what information we collect,

how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this
privacy statement at any time, so please review it frequently. If we make material changes to this
policy, we will notify you here, by Email, or by means of a notice on our homepage.

Security Policy

Expedition Dive uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants,
providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Expedition Dive or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
    protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the
    merchant account held by Expedition Dive.

If for any reason you are not completely satisfied with your purchase we will give you a
Full refund with 3 days of purchase. Please email us at info@expeditiondive.com.au within that time if you are not satisfied with your purchase so that we can resolve any

problems.  Booking reservations after 3 days are considered date reserved and non-refundable.   In the event cancels, reschedules or re-booking written notice at least 10 days prior to the event commencement is required.  If written notice within 10 days prior to scheduled dive is not given, then re-booking fee’s will apply and may result in full loss of booking fee or deposit.

Refund/ Return Policy

If for any reason you are not completely satisfied with your purchase we will give you a
Full refund with 3 days of purchase. Please email us at
info@expeditiondive.com.au within that time if you are not satisfied with your purchase so that we can resolve any
problems. Booking reservations after 3 days are considered date reserved and non-refundable.

In the unforeseeable event of weather making conditions too dangerous to dive as determined by the instructor/guide/captain onsite on the day of the dive, an alternative date will be made available. Non-refundable, though full credits can be given if rescheduled within 10 days prior to dated dive.  Last minute rescheduling/no show may be charged additional fees or loss of credit.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if
any attempt has been made to alter the product or if they have been dropped or broken. All products
must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You
assume any risk of lost, theft or damaged goods during transit & therefore advise you take out
shipment registration of insurance with your postal carrier. Expedition Dive will not be responsible
for parcels lost or damaged in transit if you choose not to insure.

Delivery of Services

Services / Booked Dives

Confirmation of your order will be automatically sent to you via email.  Within 24-48 hours of your dive date reservation and email will be sent to you at the email provided in your order; confirming date, time and location of your dives.

Products / Ordered Dive Equipment

Confirmation of your order will be automatically sent to you via email.  If your item is in stock, shipping will occur within 72 hours / 3 business days from your order.  If item is out of stock or delayed, we will contact you by phone and/or email for expected date or alternative order options.   In the event your original item is out of stock and you do not wish to proceed with other options, a full refund of the purchased price will be initiated or future credit applied per your request.
If you wish to query a delivery please contact us at info@expeditiondive.com.au

6/115 Pitt St, Sydney NSW 2000